Introduction and Body

Before a set of instructions can be handed out and used, they must be thoroughly tested and recommended. In order for this to be accomplished, a recommendation report is needed. The following is an overview of the report:
The following is an overview of the report:
Summary
Introduction
Methodology
Results
Conclusion
Recommendations

MEELS:
The two MEELS I will be concentrating on will be memorability and learnability.
I chose to concentrate on these two measures because I feel that they can really help test how the user comprehended the set of instructions. Memorability will test to see if the user remembers how to use the product. Learnability will test to see the user’s ability to learn aspects of the product.

Methodology:
This part of the report will focus on the students who particpated in the usability test. This area will concentrate on what the participants completed, how the test was conducted, and the end results of such test.

Conclusion
Recommendation

Analysis of Research -

1.) What did you find that your client can use to improve the tutorial?

The overall testing experience went by really smoothly. The instructions were very informative and easy to follow. What I think could have been improved was to use a bit more examples. Maybe find some more information on different topics that way the user gets comfortable with navigating through the different databases. It would have also been good to talk in a bit more detail about the different features of the site. Overall, the tutorial was helpful and just needed a bit more detail.

2.) What categories does your information fit into? What were the types of issues, etc. which were revealed via your research?

This information was presented in both visual and written categories. It looks like it was created in Power Point and there were also screen shots that showed the actual site. These visuals were helpful to the people taking the usability test. There weren't too many issues that came up during my research. The tutorial proved to be clear and concise. Apart from not remembering password and getting a bit lost, the tutorial helped out a lot.

References for Recommendation Report

Kaufman, Joshua. (2006). "Practical Usability Testing." Digital Web Magazine. Retrieved from http://www.digital-web.com/articles/practical_usability_testing/ on April 08, 2009.

Mauerer, Rick. (1994). "Usability Testing." University of Colorado System. Retrieved from https://www.cu.edu/irm/stds/usability/index.html on April 08, 2009.

Spool, Jared M. (2005). "Seven Common Usability Testing Mistakes." User Interface Engineering. Retrived from http://www.uie.com/articles/usability_testing_mistakes/ on April 08, 2009.

Recommendation Report Sections

A Recommendation Report presents a problem and then determines/recommends the best possible solution. The report does exactly what its name implies, it recommends something.
The Main sections of a recommendation report are:
1.) Introduction
2.) Background to Problem
3.) Explanation of Method
4.) Data and visuals
5.) Evaluation and Summary of the Data
6.) Conclusion
7.) Recommendations

Usability Test Notes

1st User:
-The first user had trouble logging into the online database (They forgot their password). After resetting it, the user was able to get in.
-The user next got a bit confused because there were a lot of resources available and didn't know which one to choose from.
-Once the user chose a good database, he was able to pull up some good information and cite from the source.
-I had the user look up a different topic without the tutorial, and the user had no difficulty finding information on the topic.

2nd User:
-This user was able to get into the online database with no problems.
-The user seemed to get a bit anxious reading information about each database once she logged in.
-The user had some trouble navigating through all the different information and databases, but after some practice got the hang of it.
-The user at first struggled with the works cited section, but in the end got comfortable with it.
-The 2nd time around, the user got through everything with little difficulty without the notes.

Overall, the test went well and everyone learned a great deal regarding TSTC's online database.